Best Customer Service Apps in 2019
A comprehensive list of the best customer service apps for 2019
For a small business, it might not be feasible to pay for a customer relationship management service, so a free app may be more suitable. With that in mind, we curated a list of some free tools you can use to improve relationships with your customers.
Free Customer Relationship Management (CRMs) apps
CRM systems allow you to centralise your marketing efforts. Here are some free CRMs that provide useful features for your business.
- HubSpot CRM
As an all-round app, HubSpot CRM helps you manage your leads and convert them. It helps automate your marketing, track email marketing campaigns, create custom sales pipelines, and more.
Freshsales is an easy-to-use CRM designed for small business owners and users. In addition to managing leads and contacts, it also integrates easily with other customer service tools like Zapier, FreshDesk, and MailChimp
With Workbooks, you can merge your sales, marketing, and customer service operations in one simple interface.
- Zoho CRM
Zoho CRM offers a free plan that supports up to 10 users, making it perfect for small businesses and start-ups. It offers in-depth reporting and is extremely easy to scale up as your business grows.
- Zoho ContactManager
Zoho ContactManager is an online contact management tool that allows you to centralise your contacts database so you can manage your social and email interactions through it.
- Really Simple Systems
Really Simple Systems lives up to its name in terms of ease of use. However, its simple terminology contradicts the extensive range of sales tools it offers.
Insightly provides a free plan for up to two users. In return, you get contact management features, easy integration with accounting, marketing, and other customer service tools
Up to three users can use Apptivo for free, providing basic reporting, advanced search, and 500MB of stored data. The app also offers simple contact sharing.
- Capsule CRM
Capsule CRM gives you the ability to see the broader picture of your customers. This is free for up to two users, making it perfect for small businesses.
With Cloze, you can view all of your contacts from your email lists, social media accounts and more. This platform gives you a single view of different aspects of marketing and customer relationships.
- Agile CRM
The free version of the Agile CRM allows up to 10 users to manage 1,000 contacts and companies. The tool also gives you the ability to create custom data fields, schedule your appointments, score leads, and track your emails.
Streak is a tool that converts your Gmail inbox into a customer relationship management tool. You can then manage your operations straight from your inbox and use the information available in other Google apps.
Other CRMs you can choose from are:
Free Live Chat Apps in 2019
Live chat is the perfect middle ground between emails and a phone call. Also, since they launch on your site, they can help improve your conversion rates. Here is a list of some of the free live chat apps that you can use for your business.
PureChat is a free app that can be customised to match the look of your website and branding. It offers a single dashboard for easy management of multiple chats and interactions.
- HubSpot’s Service Hub
If you use HubSpot’s CRM, the Service Hub chat tool will come free of charge. It offers cross-inbox usability so you can centralise all customer interactions.
Chaport offers a group chat feature that lets you invite customer service reps to join or transfer to a chat so that the customer can get the support they need in one session.
FreshChat offers a segmentation tool, the ability to extract data from CRMs and email automation tools to help you build a meaningful relationship with your customer.
The most useful feature Acquire’s live chat tool offers is the chat continuation tool. Even if the chat tab is closed, the customer can come back and continue with the chat.
Userlike can be linked to your website along with messaging apps like WhatsApp, Facebook Messenger, and Telegram.
- ZenDesk Chat (Formerly Zopim)
The Zendesk chat app is perfect for e-commerce websites. It helps customers who aren’t sure where to go even as it tracks and monitors visitors.
- Cliq (Formerly Zoho Chat)
Cliq is a simple chat app that allows mobile access. This app comes with a unique Shoutbox feature that lets customers on your website chat with each other.
You can always upgrade to a paid version of these apps for more features when you’re happy to.
Also, here is a list of some paid live chat options that you might want to consider.
Paid Live Chat Apps
So there we have it, there are numerous off-the-shelf options for your customer service needs.
However, if you think you need more specialised services for your business, get in touch with us for a bespoke solution.