Connecting Patients with the Right Care

One Beyond helped Brighton & Hove Integrated Care Service replace disconnected systems with a bespoke patient referral platform, enabling secure data management, clearer progress tracking and faster referral handling.

At a glance

Centralised Records

Vedas brought patient information and referral tracking together in one integrated system.

Referral Visibility

Colour-coded statuses helped staff instantly identify each patient’s progress and where further action was needed.

Reduced Administration

Importing information from NHS Choose & Book reduced manual data entry and helped staff contact patients sooner.

Operational Scale

The system supported a service handling an average of 1,000 referrals each week.

Service Planning

Detailed referral data helped BICS identify opportunities for additional community-based care services.

"We required a system that could be configured to meet our specific requirements and help improve internal procedures as a result, allowing us to continually track the progress of patients through one system."

M. Riley, Operations Manager, Brighton and Hove Integrated Care Service

About Brighton and Hove Integrated Care Service (BICS)

Brighton and Hove Integrated Care Service (BICS) is a not-for-profit partnership involving local GPs, established to improve primary care and expand access to specialist services. Its specially trained doctors review outpatient referrals to check that patients are directed to the most appropriate service and that the necessary tests and paperwork are complete. BICS also helps patients make informed choices about their care, offering alternative providers and community-based options where available.

The Challenge

BICS needed a secure, purpose-built system to manage growing volumes of patient information and track referrals from initial receipt through to appointment arrangements. Its existing setup combined a system acquired from another NHS organisation with disconnected spreadsheets, resulting in duplicated data entry and information that was difficult to analyse. Handling around 1,000 referrals each week, the team needed clear oversight of patient progress to support its target of making contact and progressing referrals within three days. Integration with NHS Choose & Book was also essential to reduce administration and maintain continuity of patient information.

Our Solution

One Beyond worked closely with BICS to design and build Vedas, a bespoke patient referral management system tailored to its operational requirements. We brought patient records and progress tracking into one secure platform, with import and export functionality for NHS Choose & Book. Colour-coded statuses gave staff an immediate view of each referral, helping them identify cases requiring follow-up or additional attention. The system also created a rich dataset for analysing referral patterns and identifying gaps in local care provision. Continued support and development helped BICS maintain this business-critical system as the organisation grew.

A closer look at features and benefits

Centralised patient records

Secure patient information management

NHS Choose & Book data exchange

Colour-coded referral statuses

Continuous patient progress tracking

Reduced duplicate data entry

Faster referral administration

Evidence to inform community service planning

Detailed referral data analysis

"The system developed by One Beyond has enabled us to improve the quality of the service we offer to patients as we are now able to deliver more within shorter timescales."