Challenge

MQ were working with a Digital Agency who decided to close down their development team and were referred to DCSL GuideSmiths. MQ required a technology partner to help with their tech roadmap, provide support on the best approach/ROI to delivering discreet projects, and deliver them.

Solution

DCSL GuideSmiths provided resources to oversee the technical deliverables from the MQ roadmap and provide an understanding of how those tasks will be broken down and delivered, and for what cost. They provided direction for the optimal approach and construction of project delivery and work with MQ to keep within their budget criteria. In a typical month, DCSL GuideSmiths deliver one or two discreet projects. They also provide support for any security threats to the MQ platform if requested and recommend methods for negating security threats.

Kathryn Excel, Head of Digital at MQ commented “MQ use a technology that is advanced for the charity sector. When the previous agency MQ were using closed their development team, none of the ‘charity specialist’ software development providers had the skills to step in, which is why we approached DCSL GuideSmiths. Immediately, I was impressed not only by the sophistication of the projects they had previously undertaken but also by their level of interest and understanding of the charity. MQ are a small team and I have sole responsibility for the digital strategy, but with DCSL GuideSmiths, I feel supported like I have an extension to my team. When they (DCSL GuideSmiths) are asked to complete a project they always deliver on time and more often than not, they deliver far quicker than expected.”

Kathryn continues, “Their pricing is reasonable and they often come in under budget which is fantastic for a charity with limited resources. We’ve also been impressed with how proactive they have been. It is not part of their brief, nor something they are paid for, but they help with troubleshooting and they often come forward with suggestions for improvement and greater efficiency. They do this well because they really get what we do and what we are trying to achieve. With DCSL GuideSmiths, I feel like I am in a safe pair of hands.”

When DCSL GuideSmiths are asked to complete a project they always deliver on time (...) they help with troubleshooting and they often come forward with suggestions for improvement and greater efficiency. They do this well because they really get what we do and what we are trying to achieve. With DCSL GuideSmiths, I feel like I am in a safe pair of hands.

Kathryn Excel, Head of Digital, MQ